Re: XyWin now working! Microsoft solves problem shock!

[Paul Williams paulw@xxxxxxxx]

Er ... yes I thing there was a typo in what I wrote down ... sfc is
correct :)


I contacted Microsoft through their standard support number; having
already used this service twice I had to pay but I was desperate.
Eventually I was put through to their support centre in India (my earlier
requests went through to Canada ... just luck I suppose.) I was initially
told there was nothing they could do because it was a third party and old
program, but I insisted it was a Windows problem. I suppose I had the
good fortune to (a) have it working on another machine (so I could show
them the logs and how it was supposed to launch) and (b) to have someone
at the end of the phone who hated giving up.


It took about a week of calls, and my contact (Raghu Reddy - he should be
named and praised) consulted with his managers somewhat but in the end we
got there!!


I think the key to this was having a logfile from PROCMON of a working
XyWrite launch. I would think that not everyone who has this problem will
be able to have such a file, which is why if the gurus of XYWWEB would
like to have a copy of this file to stash away somewhere for reference I
would be delighted to provide it. I have filtered out everything that has
nothing to do with the launch of XyWin and it is only 2.3 MB.


Paul


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