Hello,
I have had an amazing experience with MS licensing policy this week.
My
wife as a teacher has been entitled to purchase MS licenses at a
heavy
discount. She has a computer with a valid educational license
for
Windows 7 which was installed back in 2015. The computer still
works,
but the Windows license stopped working a couple days ago.
I have read
about a Windows bug that has wreaked havock with licensing
in Windows 10
and 7 machines. So I phoned MS to try to solve the problem.
I had a
lengthy discussion with the rep who got the product key from me
and
tried to check what was going on. Basically, it seems that product
key
that this machine has had from 2015 onwards is already in use
(code
0xC004C003). The activation server determined the specified
product key
is in use), and we are prohibited from using it. After
spending nearly a
half hour (my lunch hour) on the phone, the MS rep
recognised this but
the only solution he offered was to give me the
address of a MS helpline
(wehelp@xxxxxxxx) giving me the advice of
explaining my dilemma to
the good people at MS. Which I did only to
receive the following
message: The group we help only accepts messages
from people in its
organization or on its allowed senders list, and
your email address
isn't on the list.
After this, I thought that it would be a better idea to try a new
license key (my wife had one unused Win 7 key in storage for eventual
future needs). The Windows 7 computer graciously declined even this
key
stating the reason as in the previous instance.
Best regards,
Kari Eveli
LEXITEC Book Publishing (Finland)
lexitec@xxxxxxxx
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