Re: TTG Tech Support

[kfrank@xxxxxxxx]

We always hear when people are dissatisfied, but seldom when they are pleased.
Obviously we get a lot of calls, and I do believe most calls are resolved
successfully. We have recently hired some additional personnel and a new
Technical Services Manager. This area of our business is quite important to us.

Thanks for the feedback and thanks for the compliment for Susan.

K.

On Thu, 28 Mar 1996, rasherer@xxxxxxxx (Richard A. Sherer) wrote:
>For all the heat TTG's tech support has taken on this list, I feel obligated
>to report that they were very helpful to me in solving a problem that arose
>when I installed a new printer. It took several days to work through the
>problem, but the individual I was dealing with -- her name was Susan, in
>case Kenny Frank is interested -- was persistent and patient through the
>whole process. Bravo, and thanks!
>
>Richard A. Sherer
>
>