Msg: Re: a Windows 7 question re 'encryption key'

Lynn,

I have to say this is the first time I've heard of this particular issue. (Lots of other issues, but not this one.) And Acronis has been my 'Go To' imaging backup solution for a few years now. I hope someone else will have answers for you that are more helpful.

What was the source of your W7 ? Retail box ? OEM disc that came with the computer ?

Jordan

From: Lynn Brenner
To: xywrite@xxxxxxxx
Sent: Wednesday, November 18, 2015 6:54 AM
Subject: Re: a Windows 7 question re 'encryption key'

In a further effort to get a list of encrypted files, I typed the following command at the c:\ prompt:
cipher /u and got no reply at all. (A first, in my limited experience.)

But restarting the computer brings back the same notification to back up my encryption key and certificate to avoid losing access to my encrypted files! It's difficult to believe I could have inadvertently encrypted anything.

Last night I backed up my files onto an external hard drive with Acronis for the first time since installing Windows 7. Could this have somehow triggered an encryption notice?

On Wed, Nov 18, 2015 at 9:26 AM, Lynn Brenner mailto:lynn.brenner.nyc@xxxxxxxx wrote:
I recently installed Windows 7 32-bit on my machine - a clean install. This morning when I booted up the computer, for the first time I got a message telling me to back up my encryption key and certificate or risk losing access top my encrypted files - startling, to say the least, since I haven't encrypted anything and don't want to encrypt anything.

Searching on Google, I'm not alone in having this problem, but no explanation. I followed one piece of advice and pasting this command into the C:\prompt to get a list of encrypted files on my computer:

cipher /U /N /H > %UserProfile%\Desktop\Encrypted-Files.txt

I got the reply: Access denied.

Any explanation or suggestions?

Lynn