Re: impex & TTG

[Matt Clark clark@xxxxxxxx]

FWIW, Kenneth Frank makes occasional appearances on the PCAPP
Compuserve forum, as do some of TTG's tech staff. In connection
with something Annie said, I understand that Jeff Ramsey is no
longer with TTG.

On Sat, 11 Feb 1995, Carter Campbell wrote:

> Hello Annie and all;
> > Well I felt is was time to add a voice to the frey. I have been hearing
> a lot of dissatisfaction with the TTG and I have to say I am in that boat
> as well.
>  > > deadline and the message I left with the voicemail-from-hell was never > > returned, so to continue I made a quick run to the software store for w4w.
> > Hardly my first such or worst experience with TTG. I remember them all every
> > time I open a TTG mailing. Sorry, Tech Group, I spent my xyWin budget on w4w.
> > This reminds me of my experience trying to get a working version of XyWrite 4 
> and any version (working or not) of Orbis. I had to wait about one year for
> Orbis after I paid for it and that "new" version still doesn't really work.
> The folly that I had to go though to get Orbis and a working upgrade was
> rediculous and I have to admit that I got so annoyed that I made an extremely
> large ass of myself. I did finally get a "sorta" working copy, but
> there are so many damn bugs in the software that after using it
for any > length of time, it freeks out and I have to restart
the programme.
> > > When I posed a thorny question, even if it had no remedy Xyquest *always*
> > gave me an answer. At first I was grateful to TTG for keeping xyWrite alive,
> > but Jeff Ramsay is the only one there whose attitude suggests to me that TTG
> > gives a damn about the fragile user base. I didn't even register xyDos 4. Why
> > bother? Sales and tech support in early v4 days persuaded me that for
> > practical purposes xyWrite is already an orphaned app.
> > I have tried to talk to tech support about fixes and work arounds,
> etc., but not to much avail. I agree, talking to XyQuest, you always got
> an answer. Now, they say that they will get back to you and never do.
> And that damn voice mail is the most horrific I have ever faced.
> > By the way, I am trying to write this as calmly and concisely as possible,
> as I don't think many are interested in my spoutings. I am sorry that
> the TTG people don't think that the graphics conversion package is that
> important, I do, as I need it to convert screen captures for the manuals
> I write. I am sorry they don't think that the user base is intelligent
> enough to keep them informed of the latest developments and I am sorry
> that this product seems to be on its deathbed, as I really don't see any
> products out there that can replace it (and I have looked).
> > With all of the dissent, perhaps Kennith Frank will talk to us, but I won't
> hold my breath.
> >        Carter Campbell
>        campbelc@xxxxxxxx
> >