This is a reprise of a post of mine to an OS/2 List. Though off-topic, it may be of interest to someone here. JF --------------------------------------------------------------------- > Wayne wrote: > Thanks, I didn't think Norman anti-virus was causing the problem, my > concern is that perhaps I got a virus through an email that might have > caused the extremely high processor utilization This is not responsive to your query, but I thought I would jump in here and mention that I may be reaching the point of exasperation with McAfee -- again. This time, it's much more about the company than the product. (My longterm problem with their OS/2 version crashing, discussed here in the past, was cured when their 130 engine came out around a year ago, and this fix continued with the later release of their current 160 engine.) Overall, their AV product has been more than adequate, although a couple of their competitors have smoked them in comparative reviews I have read. My beef with them is that they are unreachable and unresponsive. All I wanted to find out -- before bothering with another VirusScan upgrade -- was why it was not possible to activate the On Access scanner Service in their Win-32 product, in a fresh install of W2K. (If a bunch of app.s had already been installed, one might surmise that this was another case of lousy Win-32 Registry conflicts.) Was this a known issue, because I had their previous version for NT, instead of the latest one ? To quote from my latest email to McAfee Customer Service: "So far, my contact with your Customer Service apparatus has been completely unsatisfactory. It has included: being shuttled from department to department (mostly a maze of recorded messages that amounts to an irritating waste of time); an occasional "live" representative who has no useful information and just sends me back out into the maze; long dead email addresses (given to me by customer service people who should know better) that just return form letters; an inadequate "help" website that can do no better than inform me I can pay to speak to a Tech Support rep. But this is a pre-sales question, of the sort most any other company can and would be able to answer as a matter of course." There is really no good excuse for this. It tells me that a Co. (such as HP in hardware, too many other examples) just does not give a rat's ass about the individual end user. Time to take one's business elsewhere. We scarcely need _any_ AV program for OS/2, but for Win it is rather essential. My choice of vendor was always premised upon: 1) Who offers multi-platform support, for one reasonable purchase price ? and 2) Who is large enough to have the resources to make frequent and comprehensive virus signature updates available ? The answer seemed to work against the smaller vendors. Jordan