Robert Holmgrendo -- networking is very complex), and they're keeping their network clean for users who know nothing. It's understandable.≫ True. But wouldn't it make more sense--and perhaps let them make more money--to realize that one size does not fit all and to have tiered plans: one for the clueless dweebs (ah, make that "technologically challenged") who open all attachments, respond to phishing schemes, and never update their antivirus dictionaries; one for reasonably competent users who would be glad to be spared spam (especially the gross kind) but know whom they can trust and need to receive attachments; and one for the real wizards who can write their own Baysian filters? Patricia M. Godfrey