RE: smart words

["Frank Kenneth B." KBF@xxxxxxxx]

Just so there is no misunderstanding, this is not what we visualize.
Basically we would provide what we consider to be a stable version of
our current editor with whatever electronic documentation we have
available, and more or less you would be on your own.

Things like filters that come from third parties would be supported, and
we would include a mechanism for reporting bugs, but we would not
guarantee to fix them on any particular schedule since they may relate
to parts of the program we don't think have priority, and we would not
provide (not free at least) any telephone support.

This would not be for everyone, but for those who are willing to work
with us that way, there should be benefits all around.

K.

> -----Original Message-----
> From:	Richard G. Minutillo [SMTP:rgm@xxxxxxxx]
> Sent:	Wednesday, October 22, 1997 7:12 PM
> To:	xywrite@xxxxxxxx
> Subject:	Re: smart words
>
> > It is clear to us that we cannot make economic sense out of making a
> > general offering, with all the attendant marketing, support,
> > documentation and other costs. This is not a decision we are glad
> to
> > have made, nor was it made lightly, but it really represents the
> cold
> > realities of today's software business. Nevertheless, I would be
> > interested to see if conceptually this is of any interest to any of
> you.
> >
> Mark me as interested, but mostly in a true product, not in what
> sounds like a never-ending beta (alpha?)
>
> Now, what I mean by a true product is one which is actually supported.
> I don't mean with lots of new features or new upgrades, but one for
> which there is documentation and support, and one whose bugs are
> actually
> fixed within some reasonable length of time. If the folks at Nota Bene
> can support this new 'editor' as a product, I'm interested. If
> it's the other way, I'd have to wait and see what others said about
> the
> stability and other merits before I'd pay anything, even
>
> > a small cost. <
>
> Richard Minutillo
> rgm@xxxxxxxx