Re: DSL, Win XP and Xy

["J. R. Fox" jr_fox@xxxxxxxxxx]

Irene Silverman wrote:

> Hewlett-Packard (1-800-613-2222) has the following laptop
> (model #F3466WT) on special this week, in "limited quantities,"
> for $1199. Like you, I am worried about Xy 3.55 not running
> full-screen on XP (and other DOS difficulties with that system)
> and have been looking for a new Win98 notebook.You can also
> search the big reseller sites such as
> www.computers4sure.com  for Win98 notebooks. I can tell you
> from looking that they are fast disappearing. This is just my
> opinion, based on years of my own experience, but I have no
> plans to ever purchase *anything* made by HP again. They make
> some very good products, but the Co. itself has been one of the
> worst to deal with from a support or service standpoint, for
> the individual end user. (If you are a Co. that orders their
> products by the truckload, perhaps -- hopefully -- you would
> have more "pull" and a better experience.) The problems I ran
> into were of the "Voice Mail Hell" / "Telephone Maze of Death"
> variety: a major inability to get ahold of any live person or
> to reach an appropriate dept. that could be responsive to the
> issue at hand. In one case, a rather expensive and important
> piece of HP equipment had a downtime in excess of 4 months
> because of this, and there was nothing I could do about it,
> despite my having access to a whole bunch of extra HP phone #s
> that were not even available to the general public. A much
> more recent inquiry to HP Customer Service suggests that they
> have made some significant improvements in this area, but for
> me, the bad taste from the past lingers.
>
> Jordan
>