RE: Shipping Cost for the Smartwords Beta Release

["Frank Kenneth B." KBF@xxxxxxxx]

We will probably offer several alternatives, including mail if that is what
the customer wishes. The problem is that mail has no tracing facility, so
one of the tradeoffs for lower cost is a risk that the package gets lost. If
a customer is willing to assume that risk we're happy to do it-- we don't
get a piece of DHL's or UPS' action!

K.

-----Original Message-----
From: Daniel Say [mailto:say@xxxxxxxx]
Sent: Thursday, April 08, 1999 12:43 PM
To: xywrite@xxxxxxxx
Cc: say@xxxxxxxx
Subject: Re: Shipping Cost for the Smartwords Beta Release


" Yes, we will look at the international shipping charges and make sure they
" are as low as possible. No-one has been charged anything at this point.
"
" K.

	Is the cost high because TTG insists on
	using United Parcel Service (UPS) rather
	than an ordinary airmailing via the U.S.
	Postal Service?

	UPS may be good business-to-business in
	the U.S., but it is pretty poor at delivering
	to homes (we work and are out), mailboxes (never)
	and non-U.S. countries (115 of them).

				Daniel Say
				say@xxxxxxxx CA=Canada, not Calif.
" -----Original Message-----
" From: Paul [mailto:pbreeze@xxxxxxxx]
" Sent: Thursday, April 08, 1999 5:44 AM
" To: xywrite@xxxxxxxx
" Subject: Re: Shipping Cost for the Smartwords Beta Release
"
" K
" Perhaps you could check my order too. I was quoted a shipping charge of
up
" to $80 over the telephone.
" Paul Breeze
" -----Original Message-----
" From: Frank Kenneth B. 
" To: 'xywrite@xxxxxxxx' 
" Date: 08 April 1999 09:36
" Subject: RE: Shipping Cost for the Smartwords Beta Release
" >I will look into that. It does seem high, although I am sure it will be
" more
" >than the $5 in any event.
" >K.
" >-----Original Message-----
" >From: Soh Kee Bun [mailto:lawsohkb@xxxxxxxx]
" >Sent: Thursday, April 08, 1999 2:43 AM
" >To: Xywrite Discussion List
" >Subject: Shipping Cost for the Smartwords Beta Release
" >I faxed an order for the Smartwords beta release, asking
" >for the full set of filters, and assumed the same shipping
" >charge of $5 would apply to Singapore. The
" >announcement that I saw on this group did not state a
" >different charge for foreign shipping. Since it involved
" >only a single CD-ROM, I assumed that the same charge
" >applied. I have ordered CDs from the USA before, and
" >paid about that sum for shipping.
" >
" >I just received a fax form the Technology Group stating
" >that it would cost about US$53.75 to ship to Singapore. I
" >can understand this charge if the package includes
" >printed manuals and a full set of diskettes. Since it does
" >not (correct me if I am wrong), I am wondering if the sum
" >of $53.75 covers both the beta CD and shipping, rather
" >than just shipping to Singapore. I would appreciate it if
" >someone can clarify this.
" >Soh Kee Bun
" >Kee Bun