Re: Wish List

[RUUA11A@xxxxxxxx (MR RICHARD J WILLIAMS)]

Ken,

        On 24 March you wrote:


--[ ORIGINAL MESSAGE ]-----------------

I'm not trying to duck your question, but I can't put myself in
the position of dealing with tech support issues here. Our tech
support staff also monitors this list, and I trust they will
respond to you on this question.

        I understand that you can't deal with tech
        support issues here; I wouldn't expect you
        to. But your tech support staff didn't
        respond to my original posting about my CT
        problem, so why should I expect them to
        respond now? The way I finally got an answer
        was to call in, hang on through the voicemail
        from hell, and eventually talk to a real
        human being (who was very helpful, btw).

I use CT all the time, so I'm not sure what you are referring to,
but if I responded to tech support questions I'd never get my
work done! My intention in participating in this list is to try
to let folks know what we are up to and make sure I am aware of
issues on users' minds.

        Well, maybe the version of XyW that you use
        has fewer bugs in it than mine. I know that
        if I worked for XyW I'd make sure that the
        version used by the company president was kept
        relatively bug free.

        As for my experience with CT, all I can do is
        repeat what I said earlier: when I talked to
        the XyW tech support staff I was told that the
        problem is a known bug, it's being worked on, and
        the man couldn't tell me when it might be fixed.

I hope you understand.

Kenneth Frank

        I think I do, and don't get me wrong. I've been
        a XyW user since 1984 and I think it's far
        superior to any other word processor I've come
        in contact with--including WordPerfect. It just
        seems that at times your marketing, tech support,
        and customer service strategies are a little
        strange to say the least. If you guys haven't
        read Deming's book ("Out Of The Crisis"), you
        ought to consider it. One point he makes in
        it is that when people are unhappy with a
        particular product or service they seldom
        complain to the manufacturer/provider. They
        just switch to another provider of that
        product/service. I'd hate to see that happen
        to XyW.

                .......Dick W.