Thanks. I downloaded it after your first message, but the auto-install version would, it said, automatically install on access, and I cannot afford to do that on this machine. Want to try it out on my laptop (which I rarely use for online access as it only has a 33K modem) first and see if Juno will allow it. If not, then I'll need to decide on another ISP and get that set up first. I have to go back to the Polarbar site and read the docs, which--I assume from what they said--aren't in the package I downloaded but must be read before using. As for "tech support," see another post of mine about a RAM card in the days of 286 if you want a horror story. Patricia P.S. I love "conduit of disease." Le mot juste indeed.